Talk to us
Questions about load, width or which frame fits a particular corner. Email reaches a person who has put these together.
Write to [email protected]. We read everything and answer most things inside two working days.
What we can help with
- Which frame carries what, and whether a load figure covers one rail or the whole span.
- Whether a rack will fit an alcove, an eave or a sloping ceiling, if you send the three measurements.
- Assembly: what is in the box, what order the parts go together in, and what to do when a connector will not seat.
- Choosing between an open rail and a covered frame for a specific room.
What we cannot help with
Anything to do with an order. We do not take payment on this site and we cannot see your basket, your delivery date or your tracking. Our retail partner handles all of that, and their support can act on an order where we simply cannot.
Where the letters go
6120 Pepper Chase Drive, Suite 120Southaven, MS 38671
That is a desk in a warehouse district outside Memphis, and it is worth saying plainly what it is not. There is no counter, no showroom and nothing on a hanger to try against your shoulders. Please do not send a parcel or a return to it either. Anything you bought goes back the way it came, through the retail partner who took the payment.
Letters reach us at that address. Email is faster: [email protected].